Returns & Exchanges
At ZOJJA, we want you to be completely satisfied with your purchase. If your new fashion find isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the unworn items with original tags attached into the original shipping box or a secure mailer of your choice.
Attach the Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt; your refund will be processed once we receive the items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing